Refund Policy
Refunds and Returns
Orders are eligible for return within 30 days of the delivery date. Items returned for a refund or store credit should be in unused and excellent condition. Once the shipment has been returned and delivered, please allow 5-7 days for refunds on qualifying orders. Striving Together does not cover the return shipping costs. If you’d like to begin the return process, please follow the instructions below.
Submit a Return Request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- Log in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Submit request".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Damages and Order Issues
Please contact us at info@strivingtogether.com regarding packages damaged in transit or for items being returned as a result of a fulfillment error or defective product. Striving Together will provide a return shipping and replacement shipments when necessary.
Exceptions/Non-Returnable Items
Unfortunately, we cannot accept used or damaged items in exchange for a refund. Digital downloads and gift cards are not eligible for refunds or returns.